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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A context menu will show up. It offers elaborate info about all the operations that you can carry out on the given page. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of tutorial video clips describing how to use our web hosting Control Panel. They're created for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, have a glimpse at our comprehensive FAQ database, which contains questions asked by actual persons and offers real solutions. We regulary update our Frequently Asked Questions database with new entries in order to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions section either, you can touch base with our great team of customer support engineers available 24x7 and ready to assist you with any question. Each support ticket you open will be responded to in less than 60 minutes (the average trouble ticket response time being just twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 194203

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com